This Privacy Policy explains how Tshongla (“Tshongla”, “we”, “us”) collects, uses, and shares information when you use our website and services at tshongla.com (the “Service”).
1. Information we collect
1.1 Information you provide
- Account information: name, email address, profile photo (if provided via sign-in), and any other details you choose to add to your profile.
- Shop/merchant information: shop name, contact details, location details, branding images (logo/cover), and product listings you upload (if you manage a shop).
- Communications: messages you send to us (support requests, feedback).
1.2 Information collected automatically
- Device and usage data: pages viewed, features used, approximate location (e.g. from IP address), browser/device type, and referral information.
- Log and diagnostic data: error logs, performance data, and security logs.
- Cookies / local storage: used for login sessions, preferences, and improving the Service.
1.3 Third-party sign-in
If you sign in using Google or another provider, we receive information such as your name, email address, and profile photo as permitted by your provider settings.
2. How we use information
- Provide, maintain, and improve the Service (including search, personalization, and analytics).
- Authenticate users and secure accounts.
- Enable shops to publish listings and manage their store presence.
- Respond to support requests and communicate important updates.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
3. How we share information
We do not sell your personal information. We may share information in the following cases:
- With service providers who help us operate the Service (e.g. hosting, databases, image storage, search). They process data only on our instructions.
- With shops you interact with when necessary to fulfill a request you make (for example, if you contact a shop or request information).
- For legal reasons if required by law, court order, or to protect rights, safety, and security.
- Business transfers if we are involved in a merger, acquisition, or sale of assets.
4. Data retention
We retain personal information as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.
5. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure.
6. Your choices and rights
- Account information: you can update certain information in your account settings.
- Cookies: you can control cookies through your browser settings (some features may not work).
- Access / deletion: you can request access to or deletion of your personal data by contacting us.
7. Children’s privacy
The Service is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.
8. International transfers
Your information may be processed in countries other than where you live, depending on our service providers and infrastructure. We take steps to protect your data when transferred.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above. Continued use of the Service means you accept the updated policy.
10. Contact us
If you have questions or requests about privacy, contact us at support@tshongla.com.
